Last updated: October 17, 2026
At SOOTHEVALE, we want you to know what to expect when your order is on its way. This policy applies to orders shipped to eligible addresses in the United States.
Delivery time
Estimated delivery is 5–8 business days after your order has shipped. The delivery window begins when your order is dispatched, not when it is placed. Business days are Monday through Friday, excluding US public holidays.
Order processing
Order processing and preparation take place before shipment and are not included in the 5–8 business day delivery estimate. If you need a dispatch update or are ordering for a specific date, please contact us.
Free US shipping
We offer free standard shipping on orders to eligible addresses in the United States. No discount code or minimum order value is required. Your shipping charge is $0 at checkout. Address eligibility is confirmed at checkout. The 5–8 business day estimate applies to US deliveries; it is not an international delivery estimate.
Tracking your order
Where tracking is provided, use the tracking link in your shipment details to follow the carrier’s updates. Tracking may not update immediately after dispatch. Contact us with your order number if you need help locating your tracking details or understanding a delivery update.
Delays and delivery issues
Delivery times are estimates. Weather, public holidays, carrier disruptions and other unexpected events can affect delivery. If your order has not arrived after 8 business days from shipment, please contact us so we can investigate.
If we cannot dispatch an order within a promised shipping timeframe, we will notify you and provide the option to agree to a revised shipment date or cancel the unshipped items for a refund, as required by applicable law.
If your parcel appears lost, is marked delivered but cannot be found, or arrives damaged, email us with your order number and a description of the issue. For damage, include photos of the item and packaging if possible. We will investigate and help resolve the issue. Nothing in this policy limits your rights under applicable consumer law.
Shipping address changes
Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We will check whether a correction is still possible; address changes may not be possible once an order has shipped.
Contact us
For shipping questions or help with an order, email v.flitzanis@gmail.com and include your order number.
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